Team Lead – Slick City Action Park
About the Role
Slick City Action Park is seeking an energetic, dependable, and customer-focused Team Lead to help oversee daily park operations and support our team members in delivering an exceptional guest experience. The Team Lead serves as a role model on the floor, ensuring safety standards are followed, team members are engaged, and guests have a fun and memorable visit.
Key Responsibilities
- Lead and support team members during daily operations.
- Ensure guests receive outstanding customer service and a positive park experience.
- Monitor attractions, facilities, and common areas to maintain cleanliness and safety standards.
- Assist with employee training, coaching, and onboarding.
- Delegate tasks and manage team workflows to ensure efficient operations.
- Address guest concerns professionally and escalate issues when necessary.
- Conduct opening, closing, and shift management duties.
- Enforce company policies, procedures, and safety guidelines.
- Assist management with scheduling, inventory, and operational reporting as needed.
- Maintain a positive, high-energy atmosphere that reflects the Slick City brand.
Qualifications
- Previous leadership, supervisory, or team lead experience preferred.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Ability to work in a fast-paced, family entertainment environment.
- Dependable, organized, and able to lead by example.
- Comfortable standing, walking, and remaining active for extended periods.
- Available to work evenings, weekends, holidays, and peak business periods.
Preferred Qualifications
- Experience in family entertainment, hospitality, recreation, retail, or customer service environments.
- CPR/First Aid certification (or willingness to obtain).
- Experience handling guest concerns and conflict resolution.
Physical Requirements
- Ability to stand, walk, bend, and lift up to 30 pounds.
- Ability to work in a loud, active environment.
- Ability to respond quickly to operational and guest needs.
Benefits
- Competitive pay
- Flexible scheduling
- Opportunities for advancement and professional growth
- Employee discounts and park perks
- Fun, team-oriented work environment
Why Join Slick City?
At Slick City Action Park, we’re committed to creating unforgettable experiences for our guests while fostering a positive and supportive workplace for our team. If you’re a motivated leader who enjoys working with people and thrives in an energetic environment, we’d love to hear from you.