Privacy Policy

Last Updated: 9/25/2026

Slick City Action Park and our affiliates, including Slick City Franchise Group, its franchisees, and Slick Slide, LLC (“Slick City,” “we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit slickcity.com and any related websites, applications, or platforms, interact with a Slick City location, purchase tickets or services, complete a waiver, make a reservation, communicate with us, participate in our email or text messaging programs, or otherwise use our services. Slick City locations may be independently owned and operated franchise businesses. Depending on your interaction with Slick City, your information may be collected or processed by Slick City Franchise Group, an independently owned Slick City location, or service providers acting on their behalf.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Mobile phone number
  • Postal address
  • Date of birth or age-related information
  • Account credentials (username and password)
  • Information about children or participants included in a waiver or

reservation

  • Reservation, booking, ticket and event information
  • Waiver information
  • Purchase and transaction information
  • Payment information
  • Communications with our guest service or support teams
  • Marketing preferences and consent records
  • Any other information you voluntarily provide

We may collect this information when you:

  • Visit or use our website
  • Purchase tickets, passes, memberships, gift cards or other

products

  • Make or manage a reservation, party or group booking
  • Complete a participant waiver
  • Create or update an account
  • Subscribe to email or SMS marketing
  • Participate in promotions, contests or surveys
  • Contact a Slick City location, our corporate team or guest services
  • Visit or interact with a Slick City location

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website or use certain online services, we and our service providers may automatically collect information including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type, model and unique device identifiers
  • Referring and exit URLs
  • Pages viewed and time spent on pages
  • Links clicked and other actions take on our websites
  • Date and time of visits
  • General geographic information
  • Cookie identifiers and similar online identifiers
  • Website interaction and analytics data

We and our third-party partners may use cookies, pixels, analytics tools, advertising technologies, session-recording technologies and similar tools to operate our website, understand how visitors use our services, measure advertising effectiveness and improve the guest experience. Where available, you may manage certain cookie and tracking preferences through the privacy preference tools provided on our website. For detailed information about the cookies and tracking

technologies we use, please see the “Cookies, Analytics and Advertising” section below.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Provide and operate our services
  • Process purchases, reservations and transactions
  • Administer waivers and participant records
  • Communicate regarding reservations, purchases, events or

accounts

  • Send service, transactional or customer-support communications
  • Respond to questions and provide guest support
  • Personalize the guest experience
  • Improve our website, parks, products, programs and services
  • Analyze guest trends and business performance
  • Prevent fraud, misuse and security incidents
  • Protect the rights, property, and safety of Slick City, our affiliates

and partners, our employees, and our guests

  • Comply with applicable legal and regulatory requirements
  • Enforce our terms, policies and agreements
  • Send promotional email or SMS communications where

permitted by law and consistent with applicable consent requirements

4. TRANSACTIONAL AND SERVICE COMMUNICATIONS

We may use your email address or mobile phone number to send communications relating to a transaction, reservation, purchase, waiver, account or service you requested. These communications may include:

  • Booking or purchase confirmations
  • Reservation reminders
  • Party or event communications
  • Waiver reminders
  • Account or membership notices
  • Customer-service communications
  • Changes or updates relating to a reservation or service
  • Other operational information related to your interaction with

Slick City These service and transactional communications are separate from promotional or marketing communications. Opting out of promotional marketing messages may not prevent us from sending communications reasonably necessary to complete a transaction, provide a requested service, respond to you, or administer an existing reservation or account.

5. EMAIL MARKETING

Where permitted by law, we may send promotional emails regarding Slick City programs, events, offers, passes, memberships, promotions and other products or services. You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the email. Unsubscribing from marketing email does not necessarily prevent us from sending transactional or service-related email communications. Our commercial email practices are intended to comply with applicable requirements, including the CAN-SPAM Act.

6. SMS/TEXT MESSAGE MARKETING

If you affirmatively opt in to receive promotional SMS or text messages from Slick City or an identified Slick City location, we may send recurring marketing and promotional text messages to the mobile number you provide. In providing such consent, you represent that you understand that: (i) texts messages will be sent to the phone number you provide; (ii) some text messages may be marketing messages; and (iii) the text messages may be sent to you using automated technologies such as text messaging platforms. Marketing text messages may include information regarding promotions, special offers, programs, events, passes, memberships and other Slick City products or services. Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services. You may opt out of marketing text messages at any time by replying STOP (or “STOPALL,” “END,” “QUIT,” “CANCEL,” “OPTOUT,” “REVOKE,” OR “UNSUBSCRIBE”) to a marketing message. You may reply HELP for assistance. After you opt out, you may receive a one-time confirmation that your opt-out request has been processed. Your SMS marketing preference is maintained separately from your email marketing preference. Opting out of SMS marketing does not automatically unsubscribe you from promotional email, and opting out of promotional email does not automatically opt you out of SMS marketing.

7. SMS CONSENT AND MOBILE INFORMATION

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information to service providers that assist us in providing messaging services, processing opt-outs, maintaining consent records, delivering customer communications, or otherwise performing services on our behalf. Those providers are permitted to use the information only as necessary to perform services for Slick City or an applicable Slick City location. SMS consent is specific to the messaging program and sender identified when consent is obtained.

8. MARKETING CONSENT RECORDS

Where applicable, we and our service providers may maintain records relating to marketing consent, including:

  • Date and time consent was provided
  • Method or source of consent
  • Mobile number or email address provided
  • Slick City location or entity associated with the opt-in
  • Consent language presented at the time of opt-in
  • Subscription status
  • Opt-out or unsubscribe requests

We may retain these records as reasonably necessary to administer our programs, document consent and comply with applicable law.

9. HOW WE SHARE INFORMATION

We may disclose personal information as reasonably necessary for the purposes described in this Privacy Policy. This may include disclosure to: Service Providers. We may share information with companies that provide services on our behalf, including website hosting, payment processing, reservation and ticketing systems, waiver management, email and SMS communications, customer service, security and other business services. For example, Slick City may use platforms such as ROLLER to support bookings, waivers and guest information and Patch to support email and SMS communications. Advertising and Analytics Partners. We may share personal information with advertising networks and analytics providers that assist us in delivering targeted advertising and measuring the effectiveness of our marketing campaigns. This sharing may constitute a “sale” or “sharing” of personal information under certain state privacy laws. Please see the “Your Privacy Choices” section for information about how to opt out. Slick City Locations and Affiliated Business Operations. Information may be shared as reasonably necessary between Slick City Franchise Group and independently owned Slick City franchise locations to fulfill reservations, support guests, administer programs, maintain brand systems and operate the Slick City network, subject to applicable law and the scope of any consent provided.

Professional and Legal Advisors. We may disclose information to attorneys, accountants, insurers, consultants or other professional advisors. Legal Requirements. We may disclose information when we reasonably believe disclosure is required by law, subpoena, court order, governmental request or other legal process, or when necessary to protect the rights, safety or property of Slick City, our guests or others. Business Transactions. Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction. Except as otherwise disclosed when information is collected, we do not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for their independent marketing or promotional purposes.

10. FRANCHISE LOCATIONS

Many Slick City parks are independently owned and operated franchise businesses. When you interact with a specific Slick City location, that location may collect and use information necessary to operate the park, fulfill reservations, communicate with guests and provide services. Slick City Franchise Group and franchise locations may use common technology providers and systems to support reservations, waivers, marketing, guest communications and other business functions. Where marketing consent is requested on behalf of a specific Slick City location, the scope of that consent will be determined by the language presented to you when you opt in.

11. COOKIES, ANALYTICS AND ADVERTISING

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site’s operators.

Types of Cookies We Use Strictly Necessary Cookies: These cookies are essential for the operation of our websites. They enable core functionalities such as security, network management, and account access. You cannot opt out of these cookies. Performance and Analytics Cookies: These cookies collect information about how you use our websites, such as which pages you visit most often and whether you receive error messages. We use this information to improve the performance and functionality of our Site. Functional Cookies: These cookies allow our websites to remember choices you make (such as your language preference or region) and provide enhanced, personalized features. Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. Other Tracking Technologies In addition to cookies, we may use the following tracking technologies:

  • Web Beacons/Pixels: Small graphic images embedded in web

pages or emails that track whether you have opened an email or visited a web page.

  • Local Storage: Technologies such as HTML5 local storage that

allow us to store data locally on your device.

  • Software Development Kits (SDKs): Code embedded in our

mobile applications that allows us to collect information about your usage of our mobile Services. Certain third-party analytics or advertising providers may collect information through our website according to their own privacy practices. Global Privacy Control

You may have the ability to manage certain tracking technologies through our website privacy preference center and your browser or device settings. Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data “sales or sharing” as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

12. YOUR PRIVACY CHOICES

Under certain U.S. state privacy laws including the California Consumer Privacy Act, you may have the following privacy rights with respect to your personal information:

  • To confirm whether or not we are processing your personal

information and accessing such personal information.

  • To correct inaccuracies in your personal information, taking into

account the nature of the personal information and the purposes of the processing of your personal information.

  • To delete personal information provided by, or obtained about, you.
  • To obtain a copy of your personal information processed by us, in a

portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.

  • To obtain a list of the specific third parties to which we have

disclosed your personal data, or a list of the categories of third parties to which we have disclosed any consumer personal data.

  • To not be subject to discrimination for asserting your rights under

applicable U.S. state privacy laws. Submit a Privacy Request. To submit these abovementioned privacy requests, please contact us in accordance with the “Contact Us” section below. Where permitted by U.S. state law, you may designate an authorized agent to submit a privacy request on your behalf. Privacy Request Verification Process. If you make any request related to your personal information, we will ascertain your identity (and the identity of the authorized agent, to the extent applicable) to the degree of certainty required or permitted under the law before addressing your request. In particular, before granting you access to, erasing, or

correcting, specific pieces or categories of personal information or otherwise responding to your request, we will, to the extent required or permitted by law, (i) require you (or your authorized agent) to verify your request via email, or (ii) match at least two pieces of such personal information with data that we have previously collected from you. None of your privacy rights are absolute, and such rights are subject to exceptions and exemptions. Opt-Out Rights / The Sale of Personal Information. You may have the right to opt out of the “sale” of your personal information. However, we do not sell your personal information to third parties for monetary consideration or other valuable consideration, and therefore we do not provide opt-out request processes for the sale of personal information (because we do not undertake such activities). Nevada Opt-Out Rights / Targeted Advertising. You may have the right to opt out of having your personal information used for targeted advertising purposes. We use third-party analytical and targeted advertising features on our websites and similar web tools provided by our marketing partners. To opt out of this sharing of your personal information in these circumstances, please click on the cookie management tool (sometimes visible as a “Your Privacy Choices” or a “Do Not Sell/Share My Personal Information” link) to set your cookie preferences. Opt-Out Rights / Profiling. You may have the right to opt out of having your personal information used for profiling in furtherance of decisions that produce legal or similarly significant effects. However, we do not engage in such activities.

13. CHILDREN’S PRIVACY

Slick City provides family entertainment services, and adults may provide information regarding minor participants when completing waivers, reservations or other park-related documents. We do not knowingly collect or use personal information directly from children where prohibited by applicable law. Parents or legal guardians may contact us with questions regarding information associated with a minor.

14. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide services, maintain business and transactional records, administer reservations and waivers, document marketing consent, satisfy legal or regulatory requirements, resolve disputes and enforce agreements. Retention periods may vary depending on the type of information and applicable legal requirements.

15. DATA SECURITY

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. WE ARE NOT RESPONSIBLE FOR THE SECURITY OF PERSONAL INFORMATION YOU TRANSMIT TO THE WEBSITES OVER NETWORKS THAT WE DO NOT CONTROL, INCLUDING THE INTERNET AND WIRELESS NETWORKS, AND YOU PROVIDE US WITH ANY PERSONAL INFORMATION AND DATA AT YOUR OWN RISK. TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DATA INCIDENT OR EVENT THAT MAY COMPROMISE THE CONFIDENTIALITY, INTEGRITY, OR SECURITY OF YOUR PERSONAL INFORMATION CAUSED BY A THIRD PARTY.

16. THIRD-PARTY LINKS AND SOCIAL MEDIA

Our website or communications may contain links to websites or services operated by third parties. This Privacy Policy does not govern the privacy practices of third parties that independently collect information from you, and we encourage you to review their privacy policies. If you contact us on a social media platform for customer support or for other reasons, we may contact you via the social media’s direct message tools. Those communications to and from us are governed by this Privacy Policy. However, your use of a social media platform is also subject to the policies and terms of the relevant social media platform.

Our websites may also include widgets including Meta (Facebook and Instagram) and LinkedIn. These features may collect your IP address and which website page you are accessing and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the website. Your interactions with these features are governed by the privacy statement of the relevant social media platform that provides them.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or services. When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date above.

18. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact: Slick City Action Park Email: info@slickcity.com Website: slickcity.com For questions regarding a transaction, reservation or communication from a specific Slick City location, you may also contact that location directly.